In recent years, marketing has changed dramatically. Back in the old days, one annual planning meeting to create a go-to-market strategy, marketing plan and budget used to be sufficient.
Today, marketers adjust course frequently and modify plans according to
real-time customer insights, new media, emerging channels and technology.
New media adoption rate used to be “relatively” slow. TV was
introduced in 1947, and its adoption (measured by percent of penetration
in the population) plateaued after 50 years. By comparison, the
Internet, introduced in the early 1990s, reached its peak penetration in
less than half the years of TV. Although we don’t know where mobile
Internet adoption will ultimately end, existing stats indicate a rate
exponentially higher than that of its predecessors.
Next, the notion of “viral” marketing has taken content distribution
to the next level. This “earned” media — media that does not require
marketers to purchase an audience, but rather “earns” its interest — can
capture audiences at an unprecedented rate.
But with all the hype around big data and multi-channel management, we
still hear from marketing leaders that today’s software and computing
platforms lack true integration capabilities and fall short in providing
real-time access to data. Cross-channel management between point
solutions that optimize email, Web, social and mobile, is more a “hype”
than reality.
At Salesforce.com’s annual Dreamforce event, CEO Marc Benioff proclaimed
that marketing will be the software giants’ next $1billion dollar
business. Gartner reinforces this prediction
and projects that by 2017, CMOs will spend more than CIOs on
technology. The market is definitely demanding cloud-based, digital
marketing solutions, and companies are investing in development to
deliver.
Many systems will be built on older platforms. Challenges for big data
processing and system integration are harder to achieve than ever. In
the meantime, digital marketers will continue to encounter problems with
systems that fall short on their promises of real-time data processing.
The tools and interfaces familiar to marketers will change. Tools will
combine data visualization and manipulation with content creation
capabilities.
There will be no enterprise software system that can fulfill the promise of being the central system of record.
By: Ronell Santiago
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